Cheshire Beauty Academy – Terms & Conditions
Cancellation policy for our courses
All deposits are strictly non-refundable & non-transferable, unless enough cancellation notice period has been given by the student or company/salon booking in writing. We adhere to and comply with the Distance Selling Regulations year 2014, which states that any cancellations must be made in writing within 14 days from the date the course was booked (not the date of the course).
Please note by booking onto one of our courses, you are fully accepting the T & C's for both your deposit paid and also the balance paid.
1. If for any reason you have to cancel your place on the course, please provide your tutor
with at least 14 days written notice.
2. If you wish to cancel your place and provide at least 14 days written notice, 50% of the remaining course fee will be refunded. Deposits are non-refundable unless you give us 14 day's notice in writing, from the date of booking with them.
3. Course fees for cancellations within 14 days of the course date will not be refunded or transferred.
4. If you do not turn up on the day or you cancel your attendance on the course day and/or have given no written notice that you will not be attending the course, then the full course fee is non-refundable and non-transferable.
5. If you have/ have not paid your final balance by prior arrangement with us and do not arrive for the course, you will still be held liable for payment of the full/ remaining course payment.
6. We cannot accept responsibility for students’ changes to work commitments, illness or personal circumstances within this 14 day period and will not transfer or refund fees.
7. If a course is cancelled due to reasons beyond our control, we will endeavour to transfer you to another course date.
We cannot be held responsible for any transport issues or transport cancellations, weather problems, navigation problems, if you have to work suddenly, cannot find a child minder or if you become unwell and cannot attend a course. We can only refund students the balance paid if you cancel a course place within the 14 days of the start of the course. We may be able to re-arrange your training dates at our discretion but this is not guaranteed.
We trade under the trading standards laws and regulations in the same way if you buy a theatre ticket and you are not well or have to work, or you get stuck in traffic or have public transport cancellations you cannot change the ticket for another date, we trade in the same way as other training schools and adhere to the trading standards rules and regulations - our site has been checked by them and passed as using the correct terms and conditions.
It is the right of the tutor to ask any student that is disruptive to leave the class at any time during their training if they feel they are a negative or disruptive influence on the other students. This is in fairness of the other students and is very rare but will be carried out if necessary, no refunds of a students deposit or balance will be given if this happens.
If a course date is cancelled by us:
This is extremely rare but the good news is that there are usually more dates available to transfer you to, which legally means the contract we have with you the student can be performed.
We are legally required to offer you another date to fulfil our contract with regard to your booking and by having other dates on offer this means this course is still being offered and we are able to transfer you to another date.
As a good will gesture to avoid any admin charges we do also allow students to transfer their payment to not only the same course (different date) but a different course completely if preferred.
Please note we cannot be held responsible for any travel plans made by students when a course is cancelled by one of our tutors, if you have bought train tickets or taken time off work etc we cannot be held liable for any refunds of travel tickets or monies lost for time taken off from work or money paid to child minders etc. We are unable to reimburse any students for any outlays lost when a course is cancelled.
To transfer to a new date this has to be taken within 6 months from the cancelled date, this also applies if you are wishing to change your date within the 14 days of your booking the new date can be taken within 6 months of the original course date.
What if a student is late for a course?
We have a lot to cover in our classes so in fairness to all students, if you arrive more than 30 minutes late you will not be permitted to join the class and your course fee including the deposit will be lost.
Please note that if you require a refund due to incorrect deposits (number of places you book) being put through on the web site and then payment on Stripe or Pay Pal (the 3rd party payment systems) there is a charge of £5 for any refund transactions. We remind you on the web site when you are booking to please make sure the number of places you have booked is correct, before clicking on the check out button to avoid this charge!
A £5 administration fee (£10 for courses over £150) will also apply if you book an advanced course and you do not have the correct qualifications to attend and need to cancel. The web site is very clear as to the requirements needed and it is the responsibility of the student to check their qualifications before they book onto an advanced course, making sure they have the right qualifications before confirming their booking.
Repeating your 1 Day Training Course
If you feel one day was not enough and you wish to repeat the course you can do this free of charge (within 6 months of when you first took the course) with the same tutor (if they still work with us) at a time which is convenient to both parties. You are able to come back once
without charge if you need to repeat the course again if you fail both times you will have to pay the full course fee once again including the deposit.
When you sign up for a course you agree to our terms and conditions in full you agree to adhere to this request below with regard to letting us know about any health issues you may have.
Important - We put the tutors and your safety and comfort first at all times and as with any treatments there are contra-indications to consider which MAY affect you attending / your involvement/participation on the course. This also applies for all the other students on the course - the person or paying friend you will be pairing up with to practice. If you have any concerns we are happy to cover these before the course. By booking with us you agree to confirm by email to us if you are under treatment from your GP and other practitioners for any of the following:
Pregnancy - Are you within the first three months? Cancer, HIV and AIDS, Epilepsy, HBP or heart conditions, Infectious skin disorders like chicken pox, Contagious illness, Diabetes (if skin is very thin bruising may occur), Paralysis or loss of sensation.
Recent surgery on neck or face (if attending Facial Massage/ Indian Head Massage any other facial course) You may need a letter from your GP stating that it is safe/appropriate for you to give and receive a massage treatment on a one-day course. Care should also be taken if you are suffering from the following during the day of the course. Again this may affect your participation on the course:
Local Psoriasis or Eczema - open sores or infections to the skin or ears, cold sores, High
temperature or fever, drunk or under the influence of other drugs, local pain such as toothache, sunburnt, hypersensitive or broken skin, acute inflammation or swelling, severe acne, procedures such as Botox in the previous three weeks, Conjunctivitis
We reserve the right to update our web site at any time (including the prices of our courses which are subject to change) and our terms and conditions are subject to change. Any complaints or concerns are to be addressed to Melanie Williams
If you have any other questions you would like to ask please contact us on: 01244 291807
or email: firstname.lastname@example.org